Terms of Use
TERMS & CONDITIONS
Definition
‘The Client’ refers to the customer booking any catering services with R.Shrestha Pty Ltd.
‘We’, ‘our’, ‘us’ ‘The Lunch Room Catering’, ‘Darwin Catering Company’, ‘Bamboo Lounge’ ‘Ugly Duckling’ means R.Shrestha Pty Ltd (ABN 22 146 643 085).
‘You’, ‘Yours’ means the client.
These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.
Staff Costs
Darwin Catering Company function staff are available for booking for a minimum of two (2) hours, as per industry standard. Public holiday rates apply to respective dates; these will be quoted upon inquiry only. Bookings including staff must be confirmed 7 days prior to the date of the event.
Minimum staff requirements for all staffed events are as follows:
- for the first fifty (50) guests is two (2), then one (1) extra staff member for 25 guests after that.
Staff hire rates:
- Weekday Staff Hire $48 per hour (min. 2 hours per staff member)
- Weekend Staff Hire $58 per hour (min. 2 hours per staff member)
Equipment
Darwin Catering Company can arrange any extra equipment you require for your event. Hire of equipment included is itemised in the quote and includes a delivery and pick up charge. Any damage to or loss of hire equipment caused by the client, client’s guests, venues, or venues employees will be charged to the client and invoiced after the event.
Prices
All prices quoted are inclusive of GST unless otherwise stated. Prices are subject to change dependent on market prices.
A 10% Surcharge applies on Saturdays, 20% surcharge applies on Sunday, Public Holidays and on all after hour orders and/or functions/events.
Standary Business hours are Monday to Friday 7am to 5pm and Saturday 8am to 5pm. Delivery outside of these hours will incur a 20% surcharge.
Deposit and Payments
Payment is required prior to or on delivery, unless authorised in advance. We accept payment by most credit cards, including Mastercard, AMEX and Visa (credit card surcharges apply), as well as bank transfer and PayPal. Our bank account details are located on each invoice for payment by direct transfer, and we do not accept payment by cheque.
All quotes are subject to availability at the time of booking and a 50% deposit is required to secure any serviced events/function/catering prior to the event date. No event is considered confirmed until deposit has been received. The balance will be invoiced upon confirmation of guest numbers 7 working days prior to the function and full payment of the function is required prior to the event date, unless other arrangements have been made previously. Any additional charges will be invoiced after the event.
Additional delivery charges any apply with equipment hire.
Minimum Spend
Minimum spend is applies for the following:
- “On consumption” Bar Service $1000
- Bamboo Lounge Venue Hire $3000
- The Lunchroom Cafeteria Venue Hire $1000
- Ugly Duckling Café Venue Hire $500
- Function/Event Food Stalls setup $2000
- Where 2 Buns Meat
- Night Market
- Bamboo Lounge
Confirmation of Details
Menus, final guest numbers, dietary requirements, and staff for functions are to be confirmed 7 days prior to the event, unless other arrangements are made in advance. If the final numbers decrease after confirmation has been made you will be charged at your confirmed numbers.
Delivery only orders must be confirmed 48 hours prior to delivery. Payment is required prior to or on the day of delivery or by prior arrangement.
Dietary Requirements
Darwin Catering Company staff and suppliers prepare all food in accordance with the Food Standards set by Food Standards Australia and are HACCP Accredited.
Darwin Catering Company kitchen and equipment used within may contain traces of nuts, egg, dairy, gluten and other know allergens. Although all care is taken by us to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavour not to cross contaminate your food, Darwin Catering Company will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen free food in some circumstances. Please check with our catering team upon booking and they will inform the kitchen team of this arrangement.
Cancellations
Staffed events that are cancelled less than 3 full working days prior to the event for any reason, including weather, Covid-19 restrictions or any other circumstances will incur a fee of 100% of the final invoice. Staffed events cancelled during peak time (May - August) with less than 7 days’ notice will not be refunded the initial 50% security deposit. Delivery only bookings that are cancelled with less than 24 hours’ notice may incur up to 100% fee, depending on the notice given.
Damage & Lost Equipment
We accept a party is well, a party and that things can go missing or get dropped and broken. When this occurs, all lost or broken equipment will be charged and added to your invoice.
Quotation
Your quotation is valid for 14 days from receipt.
Quality Control
Darwin Catering Company does not part cater any event, including the serving of cakes, desserts, BYO food of any nature without prior consent. Please mention to our catering team during the initial quote stages if you plan to supply any foods from home or relative or registered food business. Images on our website and marketing material are styled for presentation purposes and may not be indicative of the presentation of particular items ordered by the Client. Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes; however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.
Ordering Cut Off Times
Wholesale orders must be received by 2pm, 2 working days prior to the day that delivery is required.
Corporate delivery only orders can be placed up to 3pm the day before the delivery is required, Monday to Saturday and by Thursday 3pm for Sunday orders. For example, if an order required for delivery Wednesday 12pm, the order must be placed and confirmed by Darwin Catering Company by Tuesday 3pm. Orders for delivery Monday must be placed by the corresponding time on the Friday prior. For example, an order required on Monday at 8am must be ordered and confirmed by Darwin Catering Company by 3pm on the Friday prior. Some items may require 48 hours’ notice. Staffed functions require 1 weeks’ notice to book staff and any other equipment required.
Responsible Service of Alcohol
In accordance with the Liquor Licensing Act, Darwin Catering Company staff reserve the right to refuse to serve alcohol to guests under the age of 18 and guests who are intoxicated.
In certain situations, including large functions and events held in public areas such as Parks and Gardens council regulations will require the alcohol service area to be fenced off from the public. In this instance the cost of said fencing will be charged directly to the client, including the delivery, and set up charges associated with it.
Deliveries
Delivery is available 7 days a week, between 5am and 6pm on a weekday and between 8am and 6pm on Saturday. Delivery outside of these hours will incur a 20% delivery surcharge. Minimum order quantities will apply. A delivery fee applies based on location and the day of the delivery. Delivery fees to locations further than 50 kilometres from the Darwin Catering Company kitchen in Casuarina are discretionary. When a preferred delivery time is unavailable Darwin Catering Company will endeavour to ensure the delivery is made prior to the agreed time. Always allow up to 15 minutes for traffic conditions.
Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that mobile phone is switched on. If access is not available at agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be cancelled at the discretion of Darwin Catering Company. Payment of the invoice will still be required.
Delivery Fees:
Region | Post Code Range | Weekday | Weekend |
Darwin & Surrounds | 0800 – 0820 | $20 | $30 |
Palmerston & Surrounds | 0828 – 0832 | $25 | $35 |
Coolalinga | 0835 | $40 | $55 |
Humpty Doo / Herbert / Girraween | 0836 | $55 | $75 |
Noonamah Berry Springs | 0837 0838 | $75 $85 | $95 $105 |
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Equipment Hire
The client must examine the equipment they are hiring and be satisfied that it is in good condition. Upon taking delivery of the equipment the client must acknowledge they are satisfied with the condition they are receiving the equipment.
Equipment must be kept and used in a careful and responsible manner and must only be used for the purpose it was designed for. And must be returned in the same condition as when the equipment was received by the client. Any loss or damage to the equipment will incur charges to repair or replace the hired equipment, except for ordinary fair use and wear.
Equipment returned later then the agreed date shown on quote and/or invoice or within the 24 hours period arranged will be charged at a minimum rate of 50% per day.
Equipment delivered and/or collected and taken to an outdoor venue where security is not arranged is the total responsibility of the client – any items missing will be charged at current replacement value.
After hours callouts to repair or replace equipment will be charged to the client if the equipment is found to be not at fault.
While the equipment is maintained and checked constantly, occasionally equipment can fail. You agree to exempt us from any liability loss or damage caused by the failure of equipment beyond our control.
All items must be returned clean. Any equipment returned dirty or not clean will be charged a cleaning fee. Cleaning fees will vary depending on the equipment hired.
